![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Entry tags:
Nifty customer service feature on Amazon.com
I figure I'd mention this separately, since it's actually kinda cool. (I have no idea how recent this is, but I hadn't seen it before.) When I wanted to contact Amazon.com to tell them that their apparent price gouging (intentional or not) was not reasonable, I noticed that there was now an option to talk to them on the phone. But they don't list a number.
Instead (and you have to be logged in to do this), you are asked to give your phone number so that they can call you. You can specify when you want to be called: 5 minutes, 10 minutes, etc. I chose "Right away", and I clicked the submit button. And it was pretty eerie: my phone started ringing, right away. I picked it up, and after a brief "your call may be monitored" message, I was transferred immediately to a customer service agent. (No menu system, no hold music, nothing.)
He seemed to understand exactly why I was displeased by the behavior of the site, apologized, and said that he was sending the issue to their website team. (Of course the website team may just trash the complaint and tally one more mark in the "noticed the scam" column, but at least I did something.) All in all, a highly pleasant customer service experience; I recommend it to anyone who needs to contact them. (His Indian accent wasn't too hard to understand, either.)
Instead (and you have to be logged in to do this), you are asked to give your phone number so that they can call you. You can specify when you want to be called: 5 minutes, 10 minutes, etc. I chose "Right away", and I clicked the submit button. And it was pretty eerie: my phone started ringing, right away. I picked it up, and after a brief "your call may be monitored" message, I was transferred immediately to a customer service agent. (No menu system, no hold music, nothing.)
He seemed to understand exactly why I was displeased by the behavior of the site, apologized, and said that he was sending the issue to their website team. (Of course the website team may just trash the complaint and tally one more mark in the "noticed the scam" column, but at least I did something.) All in all, a highly pleasant customer service experience; I recommend it to anyone who needs to contact them. (His Indian accent wasn't too hard to understand, either.)